The blog that we posted on the warranty claim with Enphase received some attention—from Enphase. The director of customer support read the SolarTown blog on the warranty claim on the Enphase Envoy and wrote to us directly: “It sounds like someone may still have an unresolved issue, which I would personally like the opportunity to escalate to resolution… I would be happy to intervene and fix the situation.” And true to his word, Enphase replaced the Envoy that wasn’t working. Issue resolved and our hours on the phone were behind us. Enphase will need to continue to support its customer relations folks if it wants to hold onto its leadership role in the inverter market. Enphase is also reportedly considering offering a longer warranty than the current 15 years that it currently offers. That would assure consumers that the microinverters will work reliably for almost as long as the 20-25 years that the solar modules are expected to generate electricity. The warranty is only as good as the company that is standing behind its products. We hope that the intervention in the warranty claim that we had better represents the company’s customer service approach than what we experienced initially. That could keep Enphase in the leadership position for some time to come.